Proudly Serving Colorado Springs Located Near Peterson

1235 Valley St. Unit A. Colorado Springs, CO. 80915


Frequently asked questions

At Reasonable Collision and Auto Repair, we understand that dealing with the aftermath of a vehicle accident can be stressful. To make the process as smooth and hassle-free as possible, we proudly work directly with all insurance companies. Our experienced team will help you navigate through the insurance claim process. Our goal is to reduce your burden, ensure your vehicle is repaired to the highest standards, and get you back on the road as quickly as possible. We believe that our job includes more than just repairing your vehicle - it's also about making the process easy and clear for you from start to finish.

A vehicle is considered a total loss when the cost of repairs exceeds the vehicle's actual cash value (ACV), or it is so severely damaged that it is not safe or economical to attempt repairs. The specific percentage varies by insurance company and state law. It's essential to keep in mind that only your insurance company can make the final determination. Once a claim is filed, the insurance company will assess the damage and estimated repair costs. If it falls into the total loss category, you will be compensated based on your policy details.

To maintain your car's newly repaired finish, there are a few steps you should follow. In the first 30 days after the paint job, avoid washing the car with a brush or sponge to avoid scratching the new paint. Also, it is best to avoid parking under trees and utility lines which are likely spots for bird droppings or sap, both of which can damage the new paint. After 60 days, feel free to wash your car, but avoid using wax or polish. Finally, try to keep your car garaged or covered whenever possible to protect the finish from the sun and the elements. By following these tips, you can keep your car's finish looking great for years to come.

From start to finish, our repair process is designed to make your experience as smooth as possible. After you drop off your vehicle and provide your insurance information, we document the damage and provide an initial quote for repair. Once this quote is approved by both you and your insurance company, we begin the repair work. This includes disassembly and sourcing of necessary parts. If further damage is discovered during this process, we promptly notify your insurance company to adjust the quote as needed. Throughout this entire process, we maintain open communication, keeping you updated on our progress. Only once we're confident that your vehicle meets our high standards do we invite you for inspection, ensuring it meets your standards too. After your approval, we finalize the paperwork and our service guarantee, putting you back on the road with peace of mind.

The timeframe for collision repair varies greatly depending on the extent of the damage, the availability of replacement parts, and the specific work required for your vehicle. Minor repairs may be completed within a few days, while more extensive damage might take several weeks to fully address. Once we've had an opportunity to assess your vehicle and prepare an initial quote, we'll provide a more accurate estimate of the time required for repairs. We strive to complete all repairs as quickly and efficiently as possible, without compromising on our commitment to quality and safety. Please keep in mind that if we uncover additional damage during the repair process, this may extend the timeline. Rest assured, we'll keep you updated throughout the process so there are no surprises.

Yes, we provide towing services for our customers. We understand that after a collision, moving your vehicle can be a significant concern. Our team is available to safely transport your vehicle from the accident scene or your home to our repair shop. We strive to make this process as convenient and stress-free as possible for you. Please contact us directly to arrange for this service or for more details.